Shipping policy

Shipping Policy

At PROTOKRAFT, we aim to deliver premium carbon fiber parts with speed, care, and transparency. Please review our shipping guidelines below.

Processing Time

• Orders typically ship within 2–4 business days of confirmation.

• Custom or made-to-order items may take longer; estimated lead times will be communicated at checkout or via email.

Shipping Methods & Carriers

• We offer domestic and international shipping via trusted carriers such as UPS, FedEx, and DHL.

• Shipping options and rates are calculated at checkout based on destination and order weight or size.

Estimated Delivery Times

• U.S. Domestic Orders: 3–10 business days after shipment

• International Orders: 7–21 business days after shipment (customs may add delays)

Shipping Costs

• Calculated in real-time at checkout.

• Free shipping may be offered during promotions or for qualifying orders (details will be clearly stated when applicable).

Tracking & Confirmation

• A shipping confirmation email with tracking information will be sent once your order leaves our facility.

Damaged or Lost Shipments

• If your package arrives damaged or is lost in transit, contact us within 3 business days at support@protokraft.us.

• We’ll work with the carrier to resolve the issue and, if applicable, issue a replacement or refund.

International Customers

• Please note that duties, taxes, or customs fees are the responsibility of the customer.

• We are not responsible for delays caused by customs processing.